Terms and conditions of use Store GIORRE

1. Placing an order constitutes an offer by the Customer to purchase the Goods that are the subject of the order.
2. Once an order has been placed, GIORRE sends, to the e-mail address provided by the Customer on the form, information constituting an order registration confirmation, which is GIORRE's statement of acceptance of the offer made by the Customer.
3. GIORRE shall indicate clearly and legibly on the website the method of delivery of the Goods and the accepted methods of payment.
4. At the latest when the Customer expresses his or her will to be bound by the contract with GIORRE by means of clear and comprehensible information on the website of the online shop, GIORRE shall perform its information obligations, including, inter alia, those indicated in Article 12 of the Act of 30 May 2014 on consumer rights, and in particular information on the main characteristics of GIORRE's performance, GIORRE's designation, the total price, the right to withdraw from the contract.
5. Immediately prior to placing the order, GIORRE shall provide the Customer with information in a clear and visible manner on the website about the main features of the performance including the subject matter and the method of communication with the Customer, the total price for the Goods including taxes, as well as the charges for transport, delivery, courier services.
6. GIORRE shall ensure that the Customer, at the time of placing the order, expressly confirms that he/she knows that the order entails an obligation to pay, which is done by clicking on the button "Confirm order with obligation to pay".
7. The Customer agrees that GIORRE may send VAT invoices and correction invoices electronically without the issuer's signature to the e-mail address provided when placing the order. VAT invoices and correction invoices will be issued, sent and archived by GIORRE in accordance with the legal provisions, in particular with respect to their integrity and authenticity.
8. If GIORRE cannot fulfil the performance due to the fact that the object of the performance is not available, GIORRE shall notify the Customer at the e-mail address provided when placing the order or by telephone and shall refund the amounts paid immediately, but at the latest within 14 days of the conclusion of the contract in the event that the Customer has chosen the prepayment option.

1. The standard shipping procedure for an order involves one bulk shipment of all the Goods ordered by the Customer from a given order.
2. The GIORRE system automatically estimates the cost of delivery of the Goods to the Customer, indicating the shipping price next to the value of the ordered Goods
3. GIORRE also informs that in the case of a non-standard order placed by the Customer (weight, dimensions of the Goods), there is a possibility of changing the delivery price of the ordered Goods compared to the price automatically generated by the GIORRE system (when the real delivery cost of the Goods resulting from the price list of the courier company is changed or calculated in a different manner than the one made by the GIORRE system) due to the weight or dimensions of the parcel. In such a situation, a GIORRE representative will contact the GIORRE Customer each time (by e-mail or telephone) in order for the Customer to accept the changed delivery price of the ordered Goods.
4. Once GIORRE has dispatched the purchased Goods, the Customer will receive an email with details of the order placed, including the type of Goods ordered and the price of the Goods, together with the shipping costs. Once GIORRE has dispatched the Goods ordered by the Customer, the Customer will be informed that the Goods have been dispatched to the address provided by the Customer.
5. The processing time of an order is the time counted from the next working day following the day on which the funds are credited to the Company's account to the day on which the order is handed over to the courier company. - from 1 - 3 working days for orders of standard products, - additionally from 1 - 5 working days for orders of personalised products - mixed orders (standard product and personalised product) are treated as orders of personalised products
6. Shipping time a) UPS™ shipping: 1 to 8 working days; b) GLOBAL EXPRESS shipping: 2 to 10 working days.
7. GIORRE informs that during holiday periods (Easter, Christmas) as well as around Valentine’s Day, Women’s Day, Mother’s Day, and Black Friday, etc., the order processing time may be extended due to the high number of orders placed during these periods.

1. Customers purchasing jewellery in GIORRE's online shop have the option to collect their order in person at the company's registered office in Tyczyn near Rzeszów (address: ul. Orkana 5, 36-020 Tyczyn)
2. It is possible to collect an order in person at the company's headquarters after selecting the option in the order form: Personal Collection
3. Personal collection of orders can be done at the company's headquarters from Monday to Friday, from 7:00 a.m. to 3:00 p.m., after receiving a confirmation by e-mail / sms that the order has been completed and is ready for collection.

1. The promotion applies to all Products available in the GIORRE store, excluding items in the PROMOTIONS section and gift cards.
2. The promotion involves granting a discount in the cart for the entire order amounting to 50% of the price of the cheapest product among the three selected.
3. Any GIORRE store Customer who, during the promotion period, purchases three products from any category covered by the promotion (or every subsequent multiple of 3 products), will receive a discount reducing the cost of the order by 50% of the value of the cheapest item.
4. The customer can participate in the promotion multiple times, provided the conditions described in point 3 above are met each time (bundled sales).
5. Participation in the promotion constitutes acceptance of these Terms and Conditions.
6. The promotion cannot be combined with other promotions, discounts, or special offers available in the GIORRE store.
7. Withdrawal from the contract for products purchased under the "2+1 - third item at a 50% discount" promotion is possible only in the case of total withdrawal from the contract. If the return of part of the goods results in the quantity threshold for the discount not being met, the consumer will lose the previously granted discount on the remaining products.
8. Detailed information regarding withdrawal and returns can be found in § 14 Withdrawal from the Contract and § 15 Complaints.

1. During the period from 28 November 2025 to 30 November 2025 (“Promotion Period”), Customers who make a purchase of GIORRE brand products with a total value exceeding PLN 500 gross (excluding shipping costs) in the GIORRE online store will receive a gift from GIORRE in the form of a voucher worth PLN 50 (“Voucher”).
2. The Voucher will be sent to the Customer electronically, to the e-mail address provided when placing the order, in the form of an electronic code.
3. The Voucher may be used exclusively in the GIORRE online store to purchase GIORRE brand products, in accordance with the current store offer.
4. The Voucher is valid until 28 February 2026. After this date, any unused Voucher expires and cannot be redeemed.
5. The Voucher cannot be exchanged for cash or any other benefit, in whole or in part.
6. The Voucher cannot be combined with other promotions and may only be used for orders with a value exceeding PLN 51 gross (excluding shipping costs).
7. To use the Voucher, it must be correctly entered or provided when placing an order in the GIORRE online store, in accordance with the instructions provided to the Customer in the e-mail containing the Voucher.

1. During the period from 3 December 2025 to 23 December 2025 (“Promotion Period”), for every order with a minimum value of 299 PLN gross, GIORRE will add one cord “lucky bracelet” as a free gift (“Free Gift”).
2. The cord colour of the Free Gift (black or burgundy) is selected at random, without the possibility to choose or exchange the colour; differences compared to the photos are for illustrative purposes only and do not constitute a defect.
3. The promotion is valid while stocks last.
4. One Free Gift per one order that meets the conditions. The rules for combining this promotion with other promotions and discount codes are specified in § 8 of the Terms and Conditions (unless the communication of a given promotion states otherwise).
5. The Free Gift cannot be exchanged for cash or any other benefit. In the event of withdrawal/return of part of the order resulting in the total order value falling below 299 PLN, the Customer shall return the Free Gift in an unused condition or pay its catalogue price applicable on the date of purchase.

1. Subject to paragraph 4, a Customer who is a Consumer or an Entrepreneur with consumer rights, and who has concluded a distance or off-premises sales contract with GIORRE, shall have a statutory right to withdraw from the contract within 30 days from the date of taking possession of the Goods, or — in the case of a contract covering multiple Goods delivered separately, in batches, or in parts — from the date of taking possession of the last item, batch, or part, without giving any reason and without bearing any costs, except for the direct costs of returning the Goods. In the event of withdrawal from a distance or off-premises contract, the contract shall be deemed not to have been concluded.
2. In order to exercise the aforementioned right, the Consumer or Individual Entrepreneur shall submit to GIORRE a declaration of withdrawal from the contract, a specimen of which is attached as Appendix 1 to the Rules.
3. In the event of withdrawal from the agreement in the manner specified in § 14 section 1 of the Regulations, the Consumer or Sole Proprietor is obliged to return the completed Appendix No. 1, the complete product with no signs of use, along with any additional accessories constituting its integral part (if they were included with the product, e.g., during promotional campaigns), as well as the proof of purchase or, in its absence, another document confirming the transaction at the GIORRE store, to the following address: Silvexcraft Mateusz Wójcik Sp. k., with its registered office at Orkana 5, 36-020 Tyczyn, Poland.
4. The right to withdraw from the contract shall not be granted to the Consumer or Individual Entrepreneur in the cases detailed in Article 38 of the Consumer Rights Act of 30 May 2014, inter alia, in the event that the subject of the performance is a non-refabricated item produced according to the specifications of the Consumer or Individual Entrepreneur serving to satisfy his/her individualised needs.
5. GIORRE shall return to the Consumer or Individual Entrepreneur all payments made by the aforementioned persons no later than within 14 days of receipt of the Consumer's or Individual Entrepreneur's declaration of withdrawal from the contract.
6. The Consumer or Individual Entrepreneur exercising the statutory right of withdrawal shall bear only the direct costs of returning the item to GIORRE.
7. GIORRE may withhold reimbursement of the payment received by the Consumer or Individual Entrepreneur until it has received the item back or the aforementioned persons have provided proof of its return, whichever event occurs first.
8. GIORRE shall reimburse the payment for the returned Goods based on the content of the document confirming the purchase of the Goods from GIORRE.
9. The Consumer or Individual Entrepreneur shall be liable for any diminution in the value of the Goods resulting from their use beyond what is necessary to ascertain the nature, characteristics and functioning of the Goods.

1. GIORRE shall be liable to the Consumer and the Entrepreneur with consumer rights for the non-conformity of the Goods with the contract in accordance with the principles set out in the Act of 30 May 2014 on Consumer Rights.
2. Complaints regarding Goods ordered in the GIORRE online store should be submitted by e-mail to: [email protected] or in writing to: Silvexcraft Mateusz Wójcik Sp. k., ul. Orkana 5, 36-020 Tyczyn.
3. A complaint may be submitted using the complaint form available on the online store website: Claim Form. The use of the complaint form is not mandatory.
4. The complaint should contain information enabling the identification of the Customer and the Order, a description of the identified non-conformity of the Goods with the contract, and the Customer's request. The absence of the indicated elements shall not render the complaint ineffective, provided that it can be processed on the basis of the information submitted.
5. If the Goods are non-conforming with the contract, the Consumer or the Entrepreneur with consumer rights may request their repair or replacement.
6. GIORRE may carry out a replacement when the Consumer or the Entrepreneur with consumer rights requests a repair, or GIORRE may carry out a repair when the Consumer or the Entrepreneur with consumer rights requests a replacement, if bringing the Goods into conformity with the contract in the manner chosen by the Customer is impossible or would require excessive costs for GIORRE.
7. If both repair and replacement are impossible or would require excessive costs for GIORRE, GIORRE may refuse to bring the Goods into conformity with the contract.
8. GIORRE shall carry out the repair or replacement within a reasonable time from the moment it was informed by the Consumer or the Entrepreneur with consumer rights of the non-conformity of the Goods with the contract, and without significant inconvenience to the Customer, taking into account the nature of the Goods and the purpose for which the Goods were purchased.
9. The Consumer or the Entrepreneur with consumer rights shall make the Goods subject to repair or replacement available to GIORRE. GIORRE shall collect the Goods from the Customer at its own expense or shall agree with the Customer on another method of handing over the Goods without significant inconvenience to the Customer.
10. If, following a preliminary analysis of the complaint submission or after examining the Goods, it transpires that the complaint is not justified, GIORRE shall inform the Customer of the reasons for rejecting the complaint and shall agree with the Customer on the method of collection or re-dispatch of the Goods. This provision does not exclude the possibility of GIORRE pursuing claims against the Customer on general terms, in particular reimbursement of actually incurred and documented costs, if the complaint submission was manifestly unfounded, abusive, or made in bad faith.
11. The Consumer or the Entrepreneur with consumer rights may submit a declaration of price reduction or withdrawal from the contract if:
    1. GIORRE has refused to bring the Goods into conformity with the contract in accordance with para. 7;
    2. GIORRE has failed to bring the Goods into conformity with the contract in accordance with para. 8;
    3. the non-conformity of the Goods with the contract persists, despite GIORRE having attempted to bring the Goods into conformity with the contract;
    4. the non-conformity of the Goods with the contract is so significant that it justifies a price reduction or withdrawal from the contract without prior recourse to the right to repair or replacement;
    5. it is clear from GIORRE's statement or from the circumstances that GIORRE will not bring the Goods into conformity with the contract within a reasonable time or without significant inconvenience to the Consumer or the Entrepreneur with consumer rights.
12. The Consumer or the Entrepreneur with consumer rights may not withdraw from the contract if the non-conformity of the Goods with the contract is immaterial. It is presumed that the non-conformity of the Goods with the contract is material.
13. GIORRE shall reimburse the Consumer or the Entrepreneur with consumer rights for amounts due as a result of exercising the right to a price reduction promptly, no later than within 14 days from the date of receipt of the price reduction declaration.
14. In the event of withdrawal from the contract due to non-conformity of the Goods with the contract, the Consumer or the Entrepreneur with consumer rights shall return the Goods to GIORRE promptly, at GIORRE's expense. GIORRE shall refund the price promptly, no later than within 14 days from the date of receipt of the Goods or proof of their return.
15. GIORRE shall respond to the submitted complaint within 14 days from the date of its receipt. If GIORRE fails to respond to the complaint within this period, the complaint shall be deemed accepted.
16. GIORRE shall be liable for non-conformity of the Goods with the contract existing at the time of their delivery and disclosed within two years from that time, unless the shelf life of the Goods, as determined by GIORRE, its legal predecessors, or persons acting on their behalf, is longer.
17. The refund of payment shall be made using the same method of payment as used by the Consumer or the Entrepreneur with consumer rights, unless the Consumer or the Entrepreneur with consumer rights expressly agrees to a different method of refund that does not entail any costs for them.
18. Complaints regarding the non-performance or improper performance of electronic payment processing made using a payment card or other payment instrument may be directed to GIORRE to the extent that the complaint concerns the fulfilment of the Order, or directly to the relevant payment service provider, in accordance with the terms and conditions of that provider's services.
19. Complaints regarding the provision of electronic services by GIORRE, in particular regarding technical issues and the functioning of the giorre.com website, may be submitted by Customers via e-mail to: [email protected] together with a detailed description of the technical problem. GIORRE shall process complaints regarding electronically provided services within 14 days from the date of their receipt.
20. GIORRE's liability towards a Customer who is not a Consumer or an Entrepreneur with consumer rights under the warranty for physical and legal defects of the Goods referred to in Art. 556 CC – 576 CC is excluded, and liability for non-performance or improper performance of the contract is limited to actual damage and up to the amount of the price paid for the Goods to which the claim relates, excluding lost profits, unless the damage was caused intentionally or mandatory provisions of law provide otherwise.
21. Complaints shall be considered on the basis of the content of the document confirming the purchase of Goods from GIORRE or other data enabling GIORRE to establish the conclusion of the sales contract.

1. The customer may agree to request a newsletter service (subscription). The newsletter service consists in periodically sending GIORRE's newsletter and messages containing GIORRE's and possibly its business partners' marketing content (commercial information) (including content concerning GIORRE's and possibly its business partners' products and Promotions) to the e-mail address provided. Subscription to the newsletter is made by selecting the appropriate option in the registration form or later under „Home" > "My account" > "My personal data" > "Subscribe to our newsletter".
2. Subscription to the newsletter is voluntary and free of charge. The newsletter service is provided for an indefinite period of time and the customer may unsubscribe at any time.
3. The customer can unsubscribe from the newsletter independently at any time by unchecking the relevant box under "Homepage" > "My account" > "My personal data" > "Subscribe to our newsletter".

GIORRE hereby declares that the composition of the metal jewellery components offered by GIORRE (manufactured or imported by Silvexcraft Mateusz Wójcik Sp. k.) is indicated in detail in the description of each product offered.

1. GIORRE uses information stored by the server on the Customer's terminal equipment for statistical purposes and to ensure the highest possible quality of service, which is then read every time the Internet browser is connected (so-called cookies). The customer may, at any time, determine the conditions for storing or accessing cookies by the GIORRE online shop by means of the settings of his/her Internet browser, including changing the browser settings so that it does not accept such files or informs about their transmission. However, please note that the non-acceptance of cookies may cause difficulties in the use of the GIORRE Online Shop. The use by the Customer of a browser whose settings permit the storing of cookies on the Customer's device implies consent to the storing of such files on that Customer's device. For more information in this regard, please refer to the Privacy Policy.
2. GIORRE reserves the right to amend these Terms and Conditions for good cause, such as:
   1. the need to adapt the Rules and Regulations to legal provisions directly affecting these Rules and resulting in the need to modify the Rules and Regulations in order to comply with the law;
   2. the need to adapt these Terms and Conditions to recommendations, orders, rulings, provisions, interpretations, guidelines or decisions of authorised public authorities;
   3. expansion or modification of the GIORRE online shop's functionalities, including the introduction of new services provided electronically or modification of the existing functionalities of the GIORRE online shop;
   4. a change in the technical conditions for providing services electronically;
   5. the need to remove ambiguities, errors or clerical mistakes that may have occurred in the Rules;
   6. changes to contact details, names, identification numbers, electronic addresses or links provided in the Rules and Regulations;
   7. to prevent abuse;
   8. improving customer service;
   9. modification of the contracting process via the GIORRE online shop.
3. The amended Terms and Conditions will be made available on the GIORRE online shop. GIORRE shall inform Customers of the amended Terms and Conditions by sending a notification of the amended Terms and Conditions to the e-mail address assigned to their account.
4. The amended Terms and Conditions shall be binding for a Customer who does not terminate the agreement for an account in the GIORRE online shop (does not resign from the account pursuant to the principles set out in § 3(7) hereof) before the effective date of the amended Terms and Conditions.
5. The change of the Rules and Regulations shall not affect orders placed before such change, which shall be fulfilled on the previous terms and conditions.
6. These Terms and Conditions are effective as of 22.05.2026.
7. Any disputes that may arise from the cooperation between the Customer and GIORRE concerning the provision of services by GIORRE, which cannot be prevented by means of complaint or conciliation proceedings, shall be settled by a common court with jurisdiction over GIORRE's registered office. The above indication of the territorial jurisdiction of the court shall not apply to GIORRE's Clients who are Consumers or Individual Entrepreneurs, for whom the competent Polish common court shall be the competent court.
8. In matters not regulated in these Rules, the relevant provisions of the Civil Code and other applicable laws shall apply.